Phillips-Van Heusen Corporation

Item Availability/Placing an Order

To locate
Bass merchandise sold in a department or specialty store, or online
Please contact Bass Wholesale at 800-553-2784 Extension 5019 or in NY at 516-953-5019.

Van Heusen merchandise sold in a department or specialty store
Please contact your local department or specialty store for availability.

IZOD merchandise sold in a department or specialty store, or online
Please contact IZOD Consumer Services at 908-698-8169-mens, 908-698-5735-women’s.

Calvin Klein merchandise sold in a department or specialty store
Please contact your local department or specialty store for availability.

Checking for availability in a Bass, IZOD or Van Heusen outlet store or Calvin Klein company store
To check the availability of an item in your size or particular color, please contact Customer Service. If the item is available, we will gladly process an order and have the merchandise shipped to you.

To locate an item, please provide us with the 12-digit UPC number located on the sales ticket. Bass footwear can also be identified by using the name of the particular style.

You may also place an order directly with any store For outlet stores in your area:
Calvin Klein
IZOD
Van Heusen
Bass

Shipping

For orders placed at stores or through Retail Customer Service
All items are shipped via Federal Express
A United States street address is required to ship your merchandise. Unfortunately we are unable to ship to P.O. Boxes

Bass, IZOD, Van Heusen
Standard shipping ($6 fee) can take up to 15 business days, not including date of order
Express shipping ($12 fee) up to 3 business days, not including date of order

Calvin Klein
Express shipping ($12 fee) up to 3 business days, not including date of order

Calvin Klein

For merchandise purchased in a department, specialty store, or on-line:
Merchandise is to be returned to the original place of purchase.

For merchandise purchased in a Calvin Klein company or retail store:
If at any time, for any reason, you are not completely satisfied with your purchase, it may be returned with original tickets attached for a prompt and courteous exchange or, within 30 days of the original purchase date, a refund.

Refunds will be made in the same manner as the original method of payment. However if a debit card was the original method of payment, cash will be refunded. Returns of a purchase made by check will be eligible for full cash refund within five (5) business days after the original purchase.

Returns not accompanied by an original receipt will receive a merchandise credit or exchange at the current selling price. Photo Identification is required.

Bass

Purchased in a department or specialty store
Please address all returns to original place of purchase, or you may call Bass Wholesale at 800-553-2784 extension 5019 or in NY at 516-953-5019 for return instructions.

Luggage policy:
We will gladly accept returns of luggage; however receipts must accompany all luggage returns.

Purchased on-line
Please address all returns to original place of purchase.

Bass outlet store return policy and process
With receipt, we will gladly offer

• Exchange, Merchandise Credit or Refund
• Returns of a purchase made by check will be eligible for full cash refund within five (5) business days after the original purchase. If a debit card was the original method of payment, cash will be refunded.

Without receipt
Merchandise credit or exchange at the current selling price - photo identification is required

Worn or defective footwear policy:
We will gladly accept returns of worn footwear within 30 days and with a receipt. If your footwear is defective in any way, we will stand behind it 100%

IZOD

For merchandise purchased in a department, specialty store, or on-line:
Please address return inquiries with original place of purchase or call IZOD Consumer Services at 908-698-8169-mens, 908-698-5735-women’s for return information.

For merchandise purchased in an IZOD outlet store:
If at any time, for any reason, you are not completely satisfied with a purchase made in any IZOD outlet store, it may be returned for a prompt and courteous exchange or refund with the original receipt.

Van Heusen

For merchandise purchased in a department, specialty store, or on-line:
Please address all returns to original place of purchase.

For merchandise purchased in a Van Heusen outlet store:
If at any time, for any reason, you are not completely satisfied with a purchase made in any Van Heusen outlet store, it may be returned for a prompt and courteous exchange or refund with the original receipt.

Where to return

Returns may be made at any division specific outlet/company/retail store.
Click here for Bass retail locations.
Click here for IZOD retail locations.
Click here for Van Heusen retail locations.
Click here for Calvin Klein company or retail locations.

Returns by mail
Click here for Bass returns form
Click here for IZOD returns form
Click here for Van Heusen returns form
Click here for Calvin Klein returns form

Refunds will be made in the same manner as the original method of payment. However, if a debit card was the original method of payment, cash will be refunded. Returns of a purchase made by check will be eligible for full cash refund within five (5) business days after the original purchase.

Returns not accompanied by a receipt will receive an exchange or merchandise credit at the current selling price. Photo identification is required.

Gift Cards

Gift cards, in any denomination, can be purchased at any retail outlet store or ordered by phone through Customer Service.

Gift cards will be sent directly to the purchaser or recipient by standard mail.

Express delivery is available upon request for a $12 express shipping fee. Please allow up to three (3) business days for delivery. Express deliveries are sent via Federal Express.

Bass/IZOD/Van Heusen gift cards are accepted in Bass retail outlet, Van Heusen retail outlet, and IZOD retail outlet store locations in the United States and cannot be used in department, specialty stores, or for on-line purchases.

Calvin Klein company store gift cards are accepted only in Calvin Klein company store locations in outlet and regular retail malls in the United States, and on the calvinklein.com website. They cannot be used in department stores or other specialty stores or for on-line purchases at any other website.

Gift cards are not replaceable if lost, stolen, or damaged, except as required by law. For all gift card balance inquiries, please call 888-886-0089. For other customer service questions related to gift cards, please contact customer service.

Store Locator

Bass store locations
Please click here

Calvin Klein store locations
Please click here

Van Heusen store locations
Please click here

IZOD store locations
Please click here

Arrow department store locations
Please click here