Frequently Asked Questions

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Gift Cards

Following are our frequently asked questions that may help you with your inquiry:

  How can I purchase a gift card?

Gift cards, in any denomination, can be purchased at any retail outlet store or ordered by phone through Customer Service. Our customer service phone number is 866-214-6694 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST.

  How are gift cards sent?

Gift cards will be sent directly to the purchaser or recipient by standard mail.

Express delivery is available upon request for a $12 express shipping fee. Please allow up to three (3) business days for delivery. Express deliveries are sent via Fed Ex.

  Where can Calvin Klein gift cards be used?

Calvin Klein company store gift cards are accepted only in Calvin Klein company store locations in outlet and regular retail malls in the United States, and on the calvinklein.com website. They cannot be used in department stores or other specialty stores or for online purchases at any other website.

  What happens if I lose my gift card?

Gift cards are not replaceable if lost, stolen, or damaged, except as required by law.

  How can I find out my gift card balance?

For all gift card balance inquiries, please call 888-886-0089.

  Still have questions?

Our customer service phone number is 866-214-6694 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

For calvinklein.com inquiries you can reach us 24 hours a day, 7 days a week at 866-513-0513.

You may additionally contact us via email. Please click here to email us.

Placing an Order

Following are our frequently asked questions that may help you with your inquiry:

  How can I locate merchandise?

To check the availability of an item in your size or particular color, please contact our Customer Service Department at 866-214-6694 (Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST). If the item is available, we will gladly process an order and have the merchandise shipped to you.

  What information do I need in order for you to locate merchandise for me?

To locate an item, please provide us with the 12-digit UPC number located on your receipt, or the long item number on the merchandise sales tag.

  How can I place an order?

Please call customer service at 866-214-6694 (Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST).

You will need to provide the customer representative with the 12-digit UPC number located on your receipt, or the long item number on the merchandise sales tag.

Once we establish that there is inventory, we would be happy to take your order over the phone line. You may use a credit card, gift card, or merchandise credit to pay for your purchase.

  Can I place an order with a store?

Yes, you may place an order directly with a store. For company stores in your area please click here.

  How long will it take for my order to arrive?

When placing an order you may select regular or express delivery.

Regular - $6.00 - up to 15 business days, not including date of order.

Express - $12.00 - up to 3 business days, not including date of order.

  How will my order be sent?

All orders are sent via Fed Ex delivery.

  How can I track my package?

If you provide us with your email address when placing the order, you will automatically be emailed the FedEx tracking number(s) of the package(s) being sent to you.

  If I order multiple items, will I get one shipment?

If multiple items are ordered, you may get multiple packages from different store locations.

  If I don't receive my order, who can I contact for assistance?

Please call customer service at 866-214-6694 (Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST).

  Can merchandise be shipped outside of the United States?

Thanks so much for your interest, but at this point in time, we are not permitted to ship merchandise outside of the United States.

  Can merchandise be shipped to a P.O. Box?

We must have a physical address for all orders. We cannot ship to a P.O. Box.

  Still have questions?

Our customer service phone number is 866-214-6694 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

For calvinklein.com inquiries you can reach us 24 hours a day, 7 days a week at 866-513-0513.

You may additionally contact us via email. Please click here to email us.

Returns

Following are our frequently asked questions that may help you with your inquiry:

  How can I return merchandise that I purchased in a department or specialty store?

Merchandise is to be returned to the original place of purchase.

  How can I return merchandise purchased online?

Please address all returns to the original place of purchase.

  How can I return merchandise purchased on www.calvinklein.com?

Please click here for the calvinklein.com website

  What is the Calvin Klein US company store return policy?

For merchandise purchased in a Calvin Klein US company or company underwear store
If at any time, for any reason, you are not completely satisfied with your purchase, it may be returned with original tickets attached for a prompt and courteous exchange or, within 30 days of the original purchase date, a refund.

Refunds will be made in the same manner as the original method of payment. However if a debit card was the original method of payment, cash will be refunded. Returns of a purchase made by check will be eligible for full cash refund within five (5) business days after the original purchase.

Returns not accompanied by an original receipt will receive a merchandise credit or exchange at the current selling price. Photo Identification is required.

Returns and exchanges for US purchased merchandise may only be made in our US stores.

  Where can my Calvin Klein US company store return be made?

Returns may be made at any Calvin Klein US company retail store.
Click here for a complete list of store locations.

  Can I make a Calvin Klein US company store return by mail?

Returns may also be made by mail to any Calvin Klein US company store.

Click here for a complete list of Calvin Klein company stores.

Click here for an Calvin Klein returns form that should accompany any store returns by mail.

When sending a return via the mail, for your protection we recommend you use a traceable shipping service.

Please note that we are not responsible for merchandise that is not received.

  What is the Calvin Klein Canadian company store return policy?

For merchandise purchased in a Calvin Klein Canadian company store
If at any time, for any reason, you are not completely satisfied with your purchase, it may be returned with original tickets attached for a prompt and courteous exchange or, within 30 days of the original purchase date, a refund.

Refunds will be made in the same manner as the original method of payment. However if a debit card was the original method of payment, cash will be refunded. Returns of a purchase made by check will be eligible for full cash refund within five (5) business days after the original purchase.

Returns not accompanied by an original receipt will receive a merchandise credit or exchange at the current selling price. Photo Identification is required.

Returns and exchanges for Canadian purchased merchandise may only be made in our Canadian stores.

Price Adjustments
We offer a onetime price adjustment, within 14 days of purchase, with original receipt.

  Where can my Calvin Klein Canadian company store return be made?

Returns may be made at any Calvin Klein Canadian company retail store.
Click here for a complete list of store locations.

  Can I make a Calvin Klein Canadian company store return by mail?

Returns may also be made by mail to any Calvin Klein Canadian company store.

Click here for a complete list of Calvin Klein company stores.

Click here for an Calvin Klein returns form that should accompany any store returns by mail.

When sending a return via the mail, for your protection we recommend you use a traceable shipping service.

Please note that we are not responsible for merchandise that is not received.

  Still have questions?

Our customer service phone number is 866-214-6694 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

For calvinklein.com inquiries you can reach us 24 hours a day, 7 days a week at 866-513-0513.

You may additionally contact us via email. Please click here to email us.

Preferred Program

Following are our frequently asked questions that may help you with your inquiry:

  Where can I find information on the Preferred Program?

Please click here to access the Calvin Klein preferred website

Store Service

Following are our frequently asked questions that may help you with your inquiry:

  How can I contact Calvin Klein regarding company store service?

We do enjoy hearing about the great service you were given when shopping in our stores.

We additionally thank you for calling out any poor experiences you have had in our stores. The voice of our customer is extremely important to us. Your comments/suggestions will act as a learning tool for us to make improvements and better serve you in the future.

Please be as detailed as possible in your email. Let us know what store you were in, (store number-located on top of your receipt) the date and time of your visit, and names/descriptions of the associates involved, if known.

Please click here to send us an email.

Other

Following are our frequently asked questions that may help you with your inquiry:

  How can I contact your Corporate offices regarding other outlet store issues?

You may contact us via email. Please click here to email us.

  How can I apply for a job at PVH?

Please click here to visit our Career Center.

  Still have questions?

Our customer service phone number is 866-214-6694 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

For calvinklein.com inquiries you can reach us 24 hours a day, 7 days a week at 866-513-0513.

You may additionally contact us via email. Please click here to email us.

Gift Cards

Following are our frequently asked questions that may help you with your inquiry:

  How can I purchase a gift card?

Gift cards, in any denomination, can be purchased at any retail outlet store or ordered by phone through Customer Service. Our customer service phone number is 800-866-7292 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST.

  How are gift cards sent?

Gift cards will be sent directly to the purchaser or recipient by standard mail.

Express delivery is available upon request for a $12 express shipping fee. Please allow up to three (3) business days for delivery. Express deliveries are sent via Fed Ex.

  Where can IZOD gift cards be used?

IZOD/Van Heusen gift cards are accepted in Van Heusen retail outlet, and IZOD retail outlet store locations in the United States and cannot be used in department, specialty stores, or for online purchases.

  What happens if I lose my gift card?

Gift cards are not replaceable if lost, stolen, or damaged, except as required by law.

  How can I find out my gift card balance?

For all gift card balance inquiries, please call 888-886-0089.

  Still have questions?

Our customer service phone number is 800-866-7292 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

You may additionally contact us via email. Please click here to email us.

Placing an Order

Following are our frequently asked questions that may help you with your inquiry:

  How can I locate merchandise?

To check the availability of an item in your size or particular color, please contact our Customer Service Department at 800-866-7292 (Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST). If the item is available, we will gladly process an order and have the merchandise shipped to you.

  What information do I need in order for you to locate merchandise for me?

To locate an item, please provide us with the 12-digit UPC number located on your receipt, or the long item number on the merchandise sales tag.

  How can I place an order?

Please call customer service at 800-866-7292 (Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST).

You will need to provide the customer representative with the 12-digit UPC number located on your receipt, or the long item number on the merchandise sales tag.

Once we establish that there is inventory, we would be happy to take your order over the phone line. You may use a credit card, gift card, or merchandise credit to pay for your purchase.

  Can I place an order with a store?

Yes, you may place an order directly with a store. For outlet stores in your area please click here.

  How long will it take for my order to arrive?

When placing an order you may select regular or express delivery.

Regular - $6.00 - up to 15 business days, not including date of order.

Express - $12.00 - up to 3 business days, not including date of order.

  How will my order be sent?

All orders are sent via Fed Ex delivery.

  How can I track my package?

If you provide us with your email address when placing the order, you will automatically be emailed the FedEx tracking number(s) of the package(s) being sent to you.

  If I order multiple items, will I get one shipment?

If multiple items are ordered, you may get multiple packages from different store locations.

  If I don't receive my order, who can I contact for assistance?

Please call customer service at 800-866-7292 (Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST).

  Can merchandise be shipped outside of the United States?

Thanks so much for your interest, but at this point in time, we are not permitted to ship merchandise outside of the United States.

  Can merchandise be shipped to a P.O. Box?

We must have a physical address for all orders. We cannot ship to a P.O. Box.

  How can I locate merchandise sold in a department or specialty store or online?

Please contact IZOD Consumer Services at 908-698-5462.

  Still have questions?

Our customer service phone number is 800-866-7292 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

You may additionally contact us via email. Please click here to email us.

Returns

Following are our frequently asked questions that may help you with your inquiry:

  How can I return merchandise that I purchased in a department or specialty store?

Merchandise is to be returned to the original place of purchase.

  How can I return merchandise purchased online?

Please address all returns to the original place of purchase.

  What is the IZOD US outlet store return policy?

For merchandise purchased in an IZOD US outlet store
If at any time, for any reason, you are not completely satisfied with a purchase made in any IZOD US outlet store.

With receipt, we will gladly offer Exchange, Merchandise Credit or Refund

Returns of a purchase made by check will be eligible for full cash refund within five (5) business days after the original purchase. If a debit card was the original method of payment, cash will be refunded.

Returns not accompanied by a receipt will receive an exchange or merchandise credit at the current selling price. Photo identification is required.

Returns and exchanges for US purchased merchandise may only be made in our US stores.

  Where can my IZOD US outlet store return be made?

Returns may be made at any IZOD US outlet store.
Click here for a complete list of store locations.

  Can I make an IZOD US outlet store return by mail?

Returns may also be made by mail to any IZOD US outlet store.

Click here for a complete list of IZOD outlet stores.

Click here for an IZOD returns form that should accompany any store returns by mail.

When sending a return via the mail, for your protection we recommend you use a traceable shipping service.

Please note that we are not responsible for merchandise that is not received.

  What is the IZOD Canadian outlet store return policy?

For Merchandise purchased in an IZOD Canadian outlet store
If at any time, for any reason, you are not completely satisfied with your purchase, it may be returned with original tickets attached for a prompt and courteous exchange or, within 30 days of the original purchase date, a refund.

Refunds will be made in the same manner as the original method of payment. However if a debit card was the original method of payment, cash will be refunded. Returns of a purchase made by check will be eligible for full cash refund within five (5) business days after the original purchase.

Returns not accompanied by an original receipt will receive a merchandise credit or exchange at the current selling price. Photo Identification is required.

Returns and exchanges for Canadian purchased merchandise may only be made in our Canadian stores.

Price Adjustments
We offer a onetime price adjustment, within 14 days of purchase, with original receipt.

  Where can my IZOD Canadian outlet store return be made?

Returns may be made at any IZOD Canadian outlet store.
Click here for a complete list of store locations.

  Can I make an IZOD Canadian outlet store return by mail?

Returns may also be made by mail to any IZOD Canadian outlet store.

Click here for a complete list of IZOD outlet stores.

Click here for an IZOD returns form that should accompany any store returns by mail.

When sending a return via the mail, for your protection we recommend you use a traceable shipping service.

Please note that we are not responsible for merchandise that is not received.

  Still have questions?

Our customer service phone number is 800-866-7292 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

You may additionally contact us via email. Please click here to email us.

Rewards Program

Following are our frequently asked questions that may help you with your inquiry:

  Where can I find information on the Rewards Program?

Please click here to access the IZOD Rewards website

Store Service

Following are our frequently asked questions that may help you with your inquiry:

  How can I contact IZOD regarding outlet store service?

We do enjoy hearing about the great service you were given when shopping in our stores.

We additionally thank you for calling out any poor experiences you have had in our stores. The voice of our customer is extremely important to us. Your comments/suggestions will act as a learning tool for us to make improvements and better serve you in the future.

Please be as detailed as possible in your email. Let us know what store you were in, (store number-located on top of your receipt) the date and time of your visit, and names/descriptions of the associates involved, if known.

Please click here to send us an email.

Other

Following are our frequently asked questions that may help you with your inquiry:

  How can I contact your Corporate offices regarding other outlet store issues?

You may contact us via email. Please click here to email us.

  How can I apply for a job at PVH?

Please click here to visit our Career Center.

  Still have questions?

Our customer service phone number is 800-866-7292 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

You may additionally contact us via email. Please click here to email us.

Gift Cards

Following are our frequently asked questions that may help you with your inquiry:

  How can I purchase a gift card?

Gift cards, in any denomination, can be purchased at any retail outlet store or ordered by phone through Customer Service. Our customer service phone number is 800-388-9122 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST.

  How are gift cards sent?

Gift cards will be sent directly to the purchaser or recipient by standard mail.

Express delivery is available upon request for a $12 express shipping fee. Please allow up to three (3) business days for delivery. Express deliveries are sent via Fed Ex.

  Where can Van Heusen gift cards be used?

IZOD/Van Heusen gift cards are accepted in Van Heusen retail outlet, and IZOD retail outlet store locations in the United States and cannot be used in department, specialty stores, or for online purchases.

  What happens if I lose my gift card?

Gift cards are not replaceable if lost, stolen, or damaged, except as required by law.

  How can I find out my gift card balance?

For all gift card balance inquiries, please call 888-886-0089.

  Still have questions?

Our customer service phone number is 800-388-9122 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

You may additionally contact us via email. Please click here to email us.

Placing an Order

Following are our frequently asked questions that may help you with your inquiry:

  How can I locate merchandise?

To check the availability of an item in your size or particular color, please contact our Customer Service Department at 800-388-9122 (Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST). If the item is available, we will gladly process an order and have the merchandise shipped to you.

  What information do I need in order for you to locate merchandise for me?

To locate an item, please provide us with the 12-digit UPC number located on your receipt, or the long item number on the merchandise sales tag.

  How can I place an order?

Please call customer service at 800-388-9122 (Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST).

You will need to provide the customer representative with the 12-digit UPC number located on your receipt, or the long item number on the merchandise sales tag.

Once we establish that there is inventory, we would be happy to take your order over the phone line. You may use a credit card, gift card, or merchandise credit to pay for your purchase.

  Can I place an order with a store?

Yes, you may place an order directly with a store. For outlet stores in your area please click here.

  How long will it take for my order to arrive?

When placing an order you may select regular or express delivery.

Regular - $6.00 - up to 15 business days, not including date of order.

Express - $12.00 - up to 3 business days, not including date of order.

  How will my order be sent?

All orders are sent via Fed Ex delivery.

  How can I track my package?

If you provide us with your email address when placing the order, you will automatically be emailed the FedEx tracking number(s) of the package(s) being sent to you.

  If I order multiple items, will I get one shipment?

If multiple items are ordered, you may get multiple packages from different store locations.

  If I don't receive my order, who can I contact for assistance?

Please call customer service at 800-388-9122 (Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST).

  Can merchandise be shipped outside of the United States?

Thanks so much for your interest, but at this point in time, we are not permitted to ship merchandise outside of the United States.

  Can merchandise be shipped to a P.O. Box?

We must have a physical address for all orders. We cannot ship to a P.O. Box.

  Still have questions?

Our customer service phone number is 800-388-9122 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

You may additionally contact us via email. Please click here to email us.

Returns

Following are our frequently asked questions that may help you with your inquiry:

  How can I return merchandise that I purchased in a department or specialty store?

Merchandise is to be returned to the original place of purchase.

  How can I return merchandise purchased online?

Please address all returns to the original place of purchase.

  What is the Van Heusen US outlet store return policy?

For merchandise purchased in an Van Heusen US outlet store
If at any time, for any reason, you are not completely satisfied with a purchase made in any Van Heusen US outlet store.

With receipt, we will gladly offer Exchange, Merchandise Credit or Refund

Returns of a purchase made by check will be eligible for full cash refund within five (5) business days after the original purchase. If a debit card was the original method of payment, cash will be refunded.

Returns not accompanied by a receipt will receive an exchange or merchandise credit at the current selling price. Photo identification is required.

Returns and exchanges for US purchased merchandise may only be made in our US stores.

  Where can my Van Heusen US outlet store return be made?

Returns may be made at any Van Heusen US outlet retail store.
Click here for a complete list of store locations.

  Can I make a Van Heusen US outlet store return by mail?

Returns may also be made by mail to any Van Heusen US outlet store.

Click here for a complete list of Van Heusen outlet stores.

Click here for an Van Heusen returns form that should accompany any store returns by mail.

When sending a return via the mail, for your protection we recommend you use a traceable shipping service.

Please note that we are not responsible for merchandise that is not received.

  What is the Van Heusen Canadian outlet store return policy?

For merchandise purchased in an Van Heusen Canadian outlet store
If at any time, for any reason, you are not completely satisfied with your purchase, it may be returned with original tickets attached for a prompt and courteous exchange or, within 30 days of the original purchase date, a refund.

Refunds will be made in the same manner as the original method of payment. However if a debit card was the original method of payment, cash will be refunded. Returns of a purchase made by check will be eligible for full cash refund within five (5) business days after the original purchase.

Returns not accompanied by an original receipt will receive a merchandise credit or exchange at the current selling price. Photo Identification is required.

Returns and exchanges for Canadian purchased merchandise may only be made in our Canadian stores.

Price Adjustments
We offer a onetime price adjustment, within 14 days of purchase, with original receipt.

  Where can my Van Heusen Canadian outlet store return be made?

Returns may be made at any Van Heusen Canadian outlet retail store.
Click here for a complete list of store locations.

  Can I make a Van Heusen Canadian outlet store return by mail?

Returns may also be made by mail to any Van Heusen Canadian outlet store.

Click here for a complete list of Van Heusen outlet stores.

Click here for an Van Heusen returns form that should accompany any store returns by mail.

When sending a return via the mail, for your protection we recommend you use a traceable shipping service.

Please note that we are not responsible for merchandise that is not received.

  Still have questions?

Our customer service phone number is 800-388-9122 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

You may additionally contact us via email. Please click here to email us.

Rewards Program

Following are our frequently asked questions that may help you with your inquiry:

  Where can I find information on the Rewards Program?

Please click here to access the Van Heusen Rewards website

Store Service

Following are our frequently asked questions that may help you with your inquiry:

  How can I contact Van Heusen regarding outlet store service?

We do enjoy hearing about the great service you were given when shopping in our stores.

We additionally thank you for calling out any poor experiences you have had in our stores. The voice of our customer is extremely important to us. Your comments/suggestions will act as a learning tool for us to make improvements and better serve you in the future.

Please be as detailed as possible in your email. Let us know what store you were in, (store number-located on top of your receipt) the date and time of your visit, and names/descriptions of the associates involved, if known.

Please click here to send us an email.

Other

Following are our frequently asked questions that may help you with your inquiry:

  How can I contact your Corporate offices regarding other outlet store issues?

You may contact us via email. Please click here to email us.

  How can I apply for a job at PVH?

Please click here to visit our Career Center.

  Still have questions?

Our customer service phone number is 800-388-9122 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

You may additionally contact us via email. Please click here to email us.

Gift Cards

Following are our frequently asked questions that may help you with your inquiry:

  How can I purchase a gift card?

Gift cards, in any denomination, can be purchased at any Tommy Hilfiger Company , Specialty, or Anchor store or ordered by phone through Customer Service. Our customer service phone number is
800-866-6922.

  How are gift cards sent?

Gift cards will be sent directly to the purchaser or recipient by standard mail.

Express delivery is available upon request for a $12 express shipping fee. Please allow up to three (3) business days for delivery. Express deliveries are sent via Fed Ex.

  Where can Tommy Hilfiger gift cards be used?

Tommy Hilfiger gift cards are redeemable at United States Tommy Hilfiger stores only, (including Puerto Rico). Cards cannot be redeemed online or at department stores. Gift cards purchased in the US are not redeemable in any Canada retail location.

  What happens if I lose my gift card?

Gift cards are not replaceable if lost, stolen, or damaged, except as required by law.

  How can I find out my gift card balance?

For all gift card balance inquiries, please call 800-351-4634.

  I have another inquiry regarding my gift card, who can I contact?

For other customer service questions related to gift cards, please contact customer service at 800-866-6922. You may additionally contact us via email. Please click here to email us.

  Still have questions?

Our customer service phone number is 800-866-6922 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

For Tommy.com inquiries you can reach us 24 hours a day, 7 days a week at 888-866-6948.

You may additionally contact us via email. Please click here to email us.

Following are our frequently asked questions that may help you with your inquiry:

  How can I purchase a gift card?

Gift cards, in any denomination, can be purchased at any Tommy Hilfiger Company , Specialty, or Anchor store or ordered by phone through Customer Service. Our customer service phone number is
800-866-6922.

  How are gift cards sent?

Gift cards will be sent directly to the purchaser or recipient by standard mail.

Express delivery is available upon request for a $12 express shipping fee. Please allow up to three (3) business days for delivery. Express deliveries are sent via Fed Ex.

  Where can Tommy Hilfiger gift cards be used?

Tommy Hilfiger gift cards are redeemable at Canadian Tommy Hilfiger stores only. Cards cannot be redeemed online or at department stores. Gift cards purchased in Canada are not redeemable in any US retail location.

  What happens if I lose my gift card?

Gift cards are not replaceable if lost, stolen, or damaged, except as required by law.

  How can I find out my gift card balance?

For all gift card balance inquiries, please call 866-720-2411

  I have another inquiry regarding my gift card, who can I contact?

For other customer service questions related to gift cards, please contact customer service at 800-866-6922. You may additionally contact us via email. Please click here to email us.

  Still have questions?

Our customer service phone number is 800-866-6922 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

For Tommy.com inquiries you can reach us 24 hours a day, 7 days a week at 888-866-6948.

You may additionally contact us via email. Please click here to email us.

  Comment puis-je acheter une carte-cadeau?

Vous pouvez vous procurer toutes les coupures de carte-cadeau dans n'importe quelles boutiques spécialisées ou boutiques de la compagnie Tommy Hilfiger ou les commander par téléphone auprès du service à la clientèle. Le numéro du service à la clientèle est le 800-866-6922.

  Comment puis-je recevoir une carte-cadeau?

Les cartes-cadeaux seront envoyées directement à l'acheteur ou au destinataire par courrier traditionnel en provenance des États-Unis.

Le service de livraison express est offert sur demande. Les frais d'expédition express sont de 12 $. Veuillez prévoir jusqu'à trois (3) jours ouvrables pour la livraison. Les livraisons express sont envoyées par Fed Ex.

  Où puis-je utiliser une carte-cadeau Tommy Hilfiger?

Les cartes-cadeaux Tommy Hilfiger peuvent être utilisées dans les boutiques Tommy Hilfiger du Canada seulement. Elles ne peuvent être échangées en ligne ou dans les grands magasins. Les cartes-cadeaux achetées au Canada ne sont pas valides dans les boutiques des États-Unis.

  Que se passe-t-il si je perds ma carte-cadeau?

Les cartes-cadeaux ne seront pas remplacées si elles sont perdues, volées ou endommagées, sauf lorsque la loi l’exige.

  Comment puis-je vérifier le solde de ma carte-cadeau?

Pour toute question concernant le solde de votre carte-cadeau, composez le 866-720-2411.

  Si j'ai d'autres questions concernant ma carte-cadeau, qui puis-je contacter?

Pour d'autres questions relatives aux cartes-cadeaux, communiquez avec le service à la clientèle au 800-866-6922. Vous pouvez également nous contacter par courriel. Veuillez cliquer ici pour nous envoyer un courriel.

  Encore des questions?

Vous pouvez nous contacter par email. S'il vous plaît cliquez ici pour nous contacter.

Placing an Order

Following are our frequently asked questions that may help you with your inquiry:

  How can I locate merchandise?

To check the availability of an item in your size or particular color, please contact our Customer Service Department at 800-866-6922. If the item is available, we will guide you to the nearest Tommy Hilfiger Retail location where you can come in to purchase the merchandise.

  What information do I need in order for you to locate merchandise for me?

To locate an item, please provide us with the 12-digit UPC number located on your receipt, or the long item number on the merchandise sales tag.

  Can I place an order with a store?

Unfortunately stores are not yet set up to handle customer orders. We do suggest you visit a store in person to make your merchandise selection. For a Tommy Hilfiger Retail store in your area please click here.

  Still have questions?

Our customer service phone number is 800-866-6922 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

For Tommy.com inquiries you can reach us 24 hours a day, 7 days a week at 888-866-6948.

You may additionally contact us via email. Please click here to email us.

  Comment puis-je repérer de la marchandise?

Pour savoir si un article est disponible dans votre taille ou une couleur en particulier, communiquez avec le service à la clientèle au 800-866-6922. Si l'article est toujours disponible, nous vous dirigerons vers la boutique de détail Tommy Hilfiger la plus près de chez vous où vous pourrez vous le procurer.

  Quels renseignements dois-je vous fournir pour que vous puissiez repérer de la marchandise pour moi?

Pour repérer de la marchandise, veuillez nous fournir le numéro CUP de 12 chiffres inscrit sur votre reçu ou le long numéro d'article situé sur l'étiquette de ventes de la marchandise.

  Puis-je passer une commande dans une boutique?

Malheureusement, les boutiques n'ont pas encore tout ce qu'il faut pour prendre les commandes des clients. Nous vous recommandons de vous rendre en boutique afin de faire votre sélection d'articles. Cliquez ici pour trouver une boutique de détail Tommy Hilfiger près de chez vous.

  Encore des questions?

Vous pouvez nous contacter par email. S'il vous plaît cliquez ici pour nous contacter.

Returns

Following are our frequently asked questions that may help you with your inquiry:

  How can I return merchandise purchased on Tommy.com?

Please click here for the Tommy.com website. Purchases made on Tommy.com may be returned at any Tommy Hilfiger Retail location in the US.

  How can I return merchandise purchased through an online vendor outside of Tommy.com?

Please address all returns to the original place of purchase. Purchases made through an online vendor outside of Tommy.com may not be returned at any Tommy Hilfiger Retail location.

  How can I return merchandise that I purchased in a department or in a non-Tommy Hilfiger Retail store?

Merchandise purchased from department stores: Product purchased in any department store or third party retailer is not eligible for return in any Tommy Hilfiger retail store.

  What is the Tommy Hilfiger US Company or Retail store return policy?

For merchandise purchased in a Tommy Hilfiger US company or retail store:
(i) Any product unwashed and unworn, or (ii) any defective merchandise, may be returned within 30 days of original purchase (United States and Puerto Rico locations). Merchandise purchased outside of the United States and Puerto Rico cannot be returned in any United States retail store. Product that has been worn, damaged or altered is not eligible for return or exchange without Store Manager authorization.

Refunds will be made in the same manner as the original method of payment. Returns of a purchase made by check will be eligible for full cash refund within five (5) business days after the original purchase.

Refunds with original sales receipt: Customer will receive the full purchase price of the item (less any discounts as shown on the original sales receipt plus sales tax paid) in the original form of payment within 30 days of purchase. After 30 days, customer will receive a merchandise credit for the full purchase price of the item (less any discounts as shown on the original sales receipt plus sales tax paid). A valid form of identification is required for all cash returns. Returns to PIN Debit cards will be refunded as cash.

Refunds without original sales receipt: Customer will receive a Merchandise Credit for the lowest selling price of the item.

Refunds with gift receipt: Customer will receive a Merchandise Credit for the full purchase price paid at the time of the original purchase (less any discounts as included on the original sales transaction plus sales tax paid).

Swimwear returns: Must have the original price tickets attached and hygienic liner attached to be eligible for return.

Price adjustments: A one-time price adjustment may be made within 14 days of the original purchase.

Refunds to debit card accounts: May take up to 72 hours to appear in customer’s account. Customer should inquire with their issuing bank concerning its refund policy.

Merchandise purchased from Tommy.com: Product purchased from Tommy.com is eligible for return in Tommy Hilfiger Company, Specialty and Anchor stores. Detailed return instructions for Tommy.com merchandise are found on the customer's original shipment order summary and on Tommy.com.

Merchandise purchased from Tommy Hilfiger Specialty Stores: Product purchased at any Tommy Hilfiger Specialty Store is not eligible for return in Tommy Hilfiger Company Stores, Tommy Hilfiger Anchor Stores, or department stores. Customers can locate a Tommy Hilfiger Specialty Store by visiting Tommy.com.

Merchandise purchased from Tommy Hilfiger Company Stores: Product purchased in any Tommy Hilfiger Company Store is not eligible for return in Tommy Hilfiger Specialty Stores, Tommy HIlfiger Anchor Stores, or department stores. Customers can locate a Tommy Hilfiger Company Store by visiting Tommy.com.

Merchandise purchased from Tommy Hilfiger Anchor Stores: Product purchased in any Tommy Hilfiger Anchor Store is not eligible for return in Tommy Hilfiger Specialty Stores, Tommy HIlfiger Company Stores, or department stores. Customers can locate a Tommy Hilfiger Anchor Store by visiting Tommy.com.

  Where can my Tommy Hilfiger US company store return be made?

Customers can locate their nearest Tommy Hilfiger Company, Anchor or Specialty Store by visiting Tommy.com.

  Can I make a Tommy Hilfiger US Retail store return by mail?

Unfortunately at this point in time, all returns must be made at a store.

  Still have questions?

Our customer service phone number is 800-866-6922 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

For Tommy.com inquiries you can reach us 24 hours a day, 7 days a week at 888-866-6948.

You may additionally contact us via email. Please click here to email us.

Following are our frequently asked questions that may help you with your inquiry:

  How can I return merchandise purchased through an online vendor?

Please address all returns to the original place of purchase. Purchases made through an online vendor may not be returned at any Tommy Hilfiger Retail location.

  How can I return merchandise that I purchased in a department or in a non-Tommy Hilfiger Retail store?

Merchandise purchased from department stores: Product purchased in any department store or third party retailer is not eligible for return in any Tommy Hilfiger retail store.

  What is the Tommy Hilfiger Canadian Company or Retail store return policy?

For merchandise purchased in a Tommy Hilfiger Canadian company store:
(i) Any product unwashed and unworn, or (ii) any defective merchandise, may be returned within 30 days of original purchase (Canadian Locations). Merchandise purchased outside of Canada cannot be returned in any Canadian retail store. Product that has been worn, damaged or altered is not eligible for return or exchange without Store Manager authorization.

Refunds will be made in the same manner as the original method of payment. Returns of a purchase made by check will be eligible for full cash refund within five (5) business days after the original purchase.

Refunds with original sales receipt: Customer will receive the full purchase price of the item (less any discounts as shown on the original sales receipt plus sales tax paid) in the original form of payment within 30 days of purchase. After 30 days, customer will receive a merchandise credit for the full purchase price of the item (less any discounts as shown on the original sales receipt plus sales tax paid). A valid form of identification is required for all cash returns.

Refunds without original sales receipt: Customer will receive a Merchandise Credit for the lowest selling price of the item.

Returns and exchanges for US purchased merchandise may only be made in our US stores.

Refunds with gift receipt: Customer will receive a Merchandise Credit for the full purchase price paid at the time of the original purchase (less any discounts as shown on the original sales receipt plus sales tax paid).

Swimwear returns: Must have the original price tickets attached and hygienic liner attached to be eligible for return.

Price adjustments: A one-time price adjustment may be made within 14 days of the original purchase.

Refunds to debit card accounts: May take up to 72 hours to appear in customer’s account. Customer should inquire with their issuing bank concerning its refund policy.

Merchandise purchased from Tommy Hilfiger Specialty Stores: Product purchased at any Tommy Hilfiger Specialty Store is not eligible for return in Tommy Hilfiger Company Stores, Tommy Hilfiger, or department stores. Customers can locate a Tommy Hilfiger Specialty Store by visiting Tommy.com.

Merchandise purchased from Tommy Hilfiger Company Stores: Product purchased in any Tommy Hilfiger Company Store is not eligible for return in Tommy Hilfiger Specialty Stores, or department stores. Customers can locate a Tommy Hilfiger Company Store by visiting Tommy.com.

  Where can my Tommy Hilfiger Canadian Retail store return be made?

Customers can locate their nearest Tommy Hilfiger Company or Specialty Store by visiting Tommy.com.

  Can I make a Tommy Hilfiger Canadian Retail store return by mail?

Unfortunately at this point in time, all returns must be made at a store.

  Still have questions?

Our customer service phone number is 800-866-6922 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

For Tommy.com inquiries you can reach us 24 hours a day, 7 days a week at 888-866-6948.

You may additionally contact us via email. Please click here to email us.

  Comment puis-je retourner de la marchandise achetée chez un fournisseur en ligne?

Veuillez renvoyer la marchandise au lieu d'achat d'origine. Les achats effectués chez un fournisseur en ligne ne peuvent être retournés dans une boutique de détail Tommy Hilfiger.

  Comment puis-je retourner de la marchandise achetée dans un grand magasin ou une boutique qui n'est pas une boutique de détail Tommy Hilfiger?

Marchandise achetée dans un grand magasin: La marchandise achetée dans un grand magasin ou chez un détaillant de tierce partie ne peut être retournée dans une boutique de détail Tommy Hilfiger.

  Quelle est la politique de retour des boutiques de détail et de la compagnie Tommy Hilfiger au Canada?

Pour la marchandise achetée dans une boutique de la compagnie Tommy Hilfiger au Canada:(i) Tout article n’ayant pas été lavé ou porté ou (ii) toute marchandise défectueuse peut être retournée dans un délai de 30 jours après l’achat initial (boutiques du Canada). La marchandise achetée à l'extérieur du Canada ne peut être retournée dans une boutique de détail au Canada. Un article qui aurait été porté, endommagé ou altéré ne peut être retourné ou échangé sans l'autorisation du gérant de boutique.

Les retours seront effectués selon le mode de paiement original. Les achats effectués par chèque peuvent être remboursés en espèces dans les cinq (5) jours ouvrables suivant la date de l'achat original.

Remboursement sur présentation du reçu original: Dans un délai de 30 jours de son achat, le client se verra rembourser la totalité du montant déboursé pour l’article (après déduction de tout rabais comme indiqué sur le reçu de vente original, plus les taxes de vente). Le remboursement sera effectué selon le mode de paiement original. Après 30 jours, le client recevra un crédit de marchandise correspondant au total du montant déboursé pour la marchandise retournée (après déduction de tout rabais comme indiqué sur le reçu de vente original, plus les taxes de vente). Une pièce d'identité valide est requise pour tous les retours en argent comptant.

Remboursement sans le reçu original: Le client recevra un crédit de marchandise correspondant au prix de vente le plus bas de l'article.

Les retours et les échanges de la marchandise achetée aux États-Unis peuvent seulement être effectués dans nos boutiques aux États-Unis.

Remboursement avec reçus-cadeaux: Le client recevra un crédit de marchandise correspondant au montant total déboursé au moment de l’achat initial (après déduction de tout rabais comme indiqué sur le reçu de vente original, plus les taxes de vente).

Remboursement des vêtements de bain: Les étiquettes de prix originales et la bande de protection hygiénique doivent être attachées à l'article afin qu'il soit admissible à un retour.

Ajustement de prix: Un ajustement de prix peut être effectué qu’une seule fois et dans un délai de 14 jours de l’achat initial.

Remboursement sur cartes de débit: Peut prendre jusqu’à 72 heures pour apparaître au compte du client. Le client devrait s’informer auprès de la banque émettrice de la carte au sujet de sa politique de remboursement.

Marchandise achetée dans une boutique spécialisée Tommy Hilfiger: La marchandise achetée dans une boutique spécialisée Tommy Hilfiger ne peut être retournée dans une boutique de la compagnie Tommy Hilfiger ou un grand magasin. Les clients peuvent trouver une boutique spécialisée Tommy Hilfiger en visitant le Tommy.com.

Marchandise achetée dans une boutique de la compagnie Tommy Hilfiger: La marchandise achetée dans une boutique de la compagnie Tommy Hilfiger ne peut être retournée dans une boutique spécialisée Tommy Hilfiger ou un grand magasin. Les clients peuvent trouver une boutique de la compagnie Tommy Hilfiger en visitant le Tommy.com.

  Où puis-je retourner de la marchandise achetée dans une boutique de détail Tommy Hilfiger au Canada?

Les clients peuvent trouver la boutique de la compagnie ou la boutique spécialisée Tommy Hilfiger la plus près de chez eux en visitant le Tommy.com.

  Puis-je retourner un achat effectué dans une boutique de détail Tommy Hilfiger au Canada par courrier?

Malheureusement, à l'heure actuelle, tous les retours doivent être effectués en boutique.

  Encore des questions?

Vous pouvez nous contacter par email. S'il vous plaît cliquez ici pour nous contacter.

Store Service

Following are our frequently asked questions that may help you with your inquiry:

  How can I contact Tommy Hilfiger regarding retail store service?

We do enjoy hearing about the great service you were given when shopping in our stores.

We additionally thank you for calling out any poor experiences you have had in our stores. The voice of our customer is extremely important to us. Your comments/suggestions will act as a learning tool for us to make improvements and better serve you in the future.

Please be as detailed as possible in your email. Let us know what store you were in, (store number-located on top of your receipt) the date, and time of your visit and names/descriptions of the associates involved, if known.

Please click here to send us an email.

  Comment puis-je contacter Tommy Hilfiger concernant le service offert dans les boutiques de détail?

Nous apprécions vos commentaires concernant le bon service que vous avez reçu en magasinant dans nos boutiques.

Nous vous remercions également pour tout commentaire concernant vos moins bonnes expériences en boutique.

La « voix du client » est très importante pour nous. Vos commentaires et suggestions nous servent d'outil d'apprentissage de manière à ce que nous puissions apporter des améliorations et mieux vous servir à l'avenir.

Veuillez indiquer le plus de détails possible dans votre courriel. Faites-nous savoir quelle boutique vous avez visitée (numéro de la boutique située dans le haut de votre reçu), la date et l'heure, ainsi que le nom/description des associés impliqués (si possible).

Cliquez ici pour nous envoyer un courriel.

Other

Following are our frequently asked questions that may help you with your inquiry:

  How can I contact your Corporate offices regarding other outlet store issues?

You may contact us via email. Please click here to email us.

  How can I apply for a job at PVH?

To see a current listing of our available corporate positions, please click here to visit our online Career Center. If you are interested in applying for a store position, please visit your nearest Tommy Hilfiger Retail location.

  Still have questions?

Our customer service phone number is 800-866-6922 and phone lines are open Monday - Friday 9 a.m. - 5 p.m. ESTMonday-Thursday 9 a.m. - 5 p.m. EST and Friday 9 a.m. - 12:30 p.m. EST

For Tommy.com inquiries you can reach us 24 hours a day, 7 days a week at 888-866-6948.

You may additionally contact us via email. Please click here to email us.

  Comment puis-je contacter vos bureaux concernant d'autres préoccupations relatives aux boutiques de détail?

Vous pouvez nous contacter par courriel. Veuillez cliquer ici pour nous envoyer un courriel.

  Comment puis-je postuler pour un emploi chez PVH?

Pour consulter la liste des postes vacants à partir de notre centre de carrières en ligne, cliquez ici. Si vous souhaitez postuler pour un emploi en boutique, visitez la boutique de détail Tommy Hilfiger la plus près de chez vous.

  Encore des questions?

Vous pouvez nous contacter par email. S'il vous plaît cliquez ici pour nous contacter.

Thank you for contacting Customer Service.

We are sorry, but your request could not be processed at this time. Please try again later or contact us by phone. Thank you.

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Contact via Email

Contact us by mail

PVH Corp.
1001 Frontier Road, MS#44
Bridgewater, NJ 08807

Contact us by phone

Monday-Friday 9 a.m. - 5 p.m. EST

Monday-Thursday 9 a.m. - 5 p.m. EST Friday 9 a.m. - 12:30 p.m. EST

IZOD 800-866-7292
Van Heusen 800-388-9122
Tommy Hilfiger 800-866-6922
Calvin Klein 866-214-6694

24 hours a day, 7 days a week

Tommy.com 888-866-6948
calvinklein.com 866-513-0513

Contact us by email

You may additionally contact us via email. Please click here to email us.