In this “Power of Us” series, we are highlighting associates that are part of the new PVH University Ambassador program.
PVH U Ambassadors drive continuous learning and unearth the unique knowledge of our associates. Through a passionate, creative, and inquisitive mindset, they foster connections across the business. They are committed to building the next generation of leaders, who ask powerful questions and embrace personal and professional evolution. PVH U Ambassadors lead the way through learning. They are our #LearningLeaders.
In this edition, we interviewed Isabel Huang, Sr. Talent Management & Organizational Effectiveness Specialist, Montreal, Canada, Marco Shimomoto, Tech Lead and Software Engineer, Data Driven Marketing (DDM) team, and Tim Goedhart, Training & Quality Team Lead, E-commerce Support team.
Keep scrolling to learn more about our PVH U Ambassadors and why they chose to inspire others through our PVH University offerings.
Please describe your role in PVH.
I wear many hats, and in my day-to-day role, I work with PVH University, The PVH Foundation and Inclusion & Diversity. I create custom in-house digital content and help others create courses on PVH University. Additionally, I co-chair and lead a team of 15 Community Involvement Committee (CIC) members and together we provide community support to women and children in need. Lastly, in partnership with the US Inclusion & Diversity team, we help drive key moments, events and initiatives throughout the year.
My routine is to help my awesome colleagues release the best resilient software that allow our online and physical stores, for both Tommy Hilfiger and Calvin Klein, to better understand our customers, all while allowing customers to get the most out of our campaigns and learn more about our brands and products. Building software is a craft, like all crafts it requires dedication, practice and a bit of inspiration.
We service both brands (Tommy Hilfiger & Calvin Klein) and I’m responsible for the training environment for our external call center, as well as our internal customer support team. The team makes sure agents receive a comprehensive onboarding-training. We offer a blended learning solution containing presentations, brand information and an interactive online training platform. I also own the internal knowledge base, where all our Customer Support (CS) processes are documented to provide our customers with the best possible service. We also monitor the quality of our email and phone communication and identify knowledge gaps and learning opportunities.
Tell us a fun fact about yourself.
When I was 7 years old, I took singing lessons because I wanted to be an international pop star! My idol was Hilary Duff, and her concert was the first one I attended. The highlight of my singing career was the opportunity to record a cover in a recording studio! My parents have many copies on CD-ROM to this date.
My heritage, I am half-Japanese, half-Spanish, born in Brazil. I also live in the Netherlands. If that combination is not weird enough, I have also self-proclaimed the second best sense of smell of all people that have challenged me (first being my mom). On a good day, I can tell good food from about to go bad food, smell high blood sugar level on people, and what someone is eating across a park if the wind allows, even people’s moods.
When I’m not working, you can usually find me outside, with a camera in my hands. I’ve spent the past 10 years learning a lot about digital and analog photography. I specialize in landscape and cityscape photography. I enjoy the way old cameras work and I always try to learn about new methods of shooting as well as the technical aspect of a fully mechanical device such as an analog camera. It still amazes me when I get results and great images out of a device that was built in the 50’s and 60’s. My most recent purchase has been a technical medium format camera, the Graflex Century Graphic Baby. I’m very much looking forward to do a deep-dive onto the way it works and taking it outside soon to shoot some nice Amsterdam architecture with it, as well as portraits. You can find some of my photos on Instagram here: @timothy.j.goedhart for digital photos and for analog images.
What does being a PVH U Ambassador mean to you?
As a PVH U Ambassador, I am incredibly grateful for the opportunity to connect with new and familiar associates globally, who have been supportive, kind, and each other’s cheer squad! Additionally, my role as a PVH U Ambassador provides me with a creative outlet to share meaningful content on topics that I am passionate about in life.
I like to be helpful and to see people reach their potentials. I have people in my life that gave me a push forward, an incentive, and advice; without them my life would be completely different. So to me it is about giving back, empowering people, especially if they are also minorities like me.
I believe the most important reason for any individual to choose a company to work for and to stick around for a long time after (next to having amazing colleagues), usually is to know that a company offers a continuous flow of learning and development. With PVH University, we offer a great amount of learning opportunities for anyone that just joined us, but also to those experienced colleagues who want to learn something new or develop skills that can help them in their current roles. PVH U Ambassadors have the great privilege to make sure everyone knows about those opportunities and being an Ambassador gives me the chance to make sure everyone of our colleagues has access to everything PVH has to offer in that arena.
As an Ambassador, what do you hope to teach other associates?
A major learning that I would like to impart to other associates is the knowledge that anyone can create content to inform, educate and inspire action to improve the lives of others and ourselves.
Mainly software development skills and best practices, there are plenty of resources and platforms out there and that are a great help, especially when you are starting or about to start in the career path. I have worked with software that was new/old, well/poorly maintained, some skills are always helpful and other are insights that can be reached by following examples or listening to cautionary tales. I may become the storytelling software developer. 😁
I hope that I can remove any existing threshold that people might have when they want to learn something new. Some people might still be figuring out what they want to learn, it they’ve just started a new job with us and are still learning on the fly. Others know exactly what they want, but might be overwhelmed by the amount of training material we currently offer in the PVH U and Workday Leaning platforms. I think it’s my job to not only get our colleagues excited about learning and self-development, but also to guide them through the jungle of curriculums, wherever possible. Everyone has their own way of learning and taking in information, but it’s our job to identify what might work best and to make sure that all of our colleagues at PVH have access to the right learning path/content for them.